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Thursday, 28 April 2016

The missed call that costs you £300 to not answer - the scary new phone scam that's baffling networks

The missed call that costs you £300 to not answer - the scary new phone scam that's baffling networks

The missed call that costs you £300 to not answer - the scary new phone scam that's baffling networks



If you see a missed call from an 0845 or 0843 number, ignoring it may not be enough. There's a clever new scam in town and it's costing people £300

You get a missed call from an 08 number, decide not to follow it up and think no more of it.

But then you get a text message from your mobile provider warning you that your phone is being blocked due to high usage.

And they send you a bill for hundreds of pounds.

When you protest, the phone provider says you called the number back. Not only that, but your call lasted between 3 and 12 hours. And it's rung up a bill that will cost you a lot of money.

This appears to be a new kind of mobile phone scam that can cost customers hundreds of pounds.

Victims who spoke to the The Daily Mail have told variations of the same story, all with no recollection of calling back the number on their bill. Especially not for 12 hours.

Some say they didn’t even see the missed call, while others just ignored it.

One woman, who usually had a bill of £9 a month, was shocked to discover she owed £90 after a call which she did not answer.

Another was distressed to learn she owed £375 for a call to an 0845 number - 41 times higher than her normal bill.



Vodafone initially told her she had been on the line for 12 hours, but her phone only showed a missed call from the number and none the other way.


All the victims seen by the paper were Vodafone customers, but the mobile phone provider says it is an industry wide scam.

Mobile phones watchdog Ofcom is investigating.

The numbers appear to be linked to 0845 and 0843 numbers owned by claims management firms.

But the exact way that the scam works is still unclear.


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